Frequently asked questions
Everything you need to know about how Clario protects your deals.
What is Clario?+
Clario is an escrow service for Nigerian buyers and sellers. A buyer's payment is held until they confirm delivery, so no one has to trust a stranger with their money upfront.
Is my money safe with Clario?+
Your payment is processed and protected through our licensed payment partner's regulated infrastructure, not held by Clario itself. Funds only move when a deal reaches its agreed outcome: released to the seller once the buyer confirms delivery, or refunded to the buyer if a dispute is resolved in their favour.
How does a deal work?+
The buyer creates a deal and pays into escrow, the seller delivers the item or service, and the buyer confirms delivery with their transaction PIN to release the funds. If something's wrong, the buyer can raise a dispute instead of confirming.
What if I never received what I paid for?+
Raise a dispute on the deal before confirming delivery. A member of our team reviews the evidence from both sides and decides whether to refund the buyer or release the funds to the seller.
How much does Clario cost?+
Clario charges a small percentage fee on each side of a deal: a buyer fee added on top of what the buyer pays, and a seller fee deducted from what the seller receives. The exact percentages are shown before you confirm a deal. See our Pricing page for details.
Do I need a smartphone to use Clario?+
No. Every core part of Clario, creating a deal, marking it delivered, confirming delivery, and checking deal status, also works over USSD, so it works on any phone.
What happens if I enter my PIN wrong?+
Repeated incorrect PIN attempts temporarily lock the deal for your protection, so a stranger can't guess their way into releasing your funds.
How do I get my money out as a seller?+
Add a verified payout account when you set up your account. Once a deal completes, funds are transferred to that account automatically.
Can I delete my account?+
Yes. See our Delete your account page for instructions on how to request account deletion.
How do I contact support?+
Email support@clario.app or use the contact form on our Contact page. For anything involving an active dispute, include your deal reference.