Delete your account

How to request deletion

1. Email privacy@clario.app from the email address on your Clario account, with the subject “Account deletion request”.
2. Include the phone number registered on your account, so we can verify it’s really you.
3. If you have any deals currently in progress (held in escrow, delivered but not confirmed, or disputed), let us know. Those need to reach a final state before your account can be closed.
4. We’ll confirm your identity and process the request within 7 business days.

What gets deleted

Your profile information, saved payout account, transaction PIN, and device/notification tokens are permanently deleted.

What we retain, and why

As a payment platform, we’re required to retain records of completed transactions (amounts, dates, dispute outcomes) for a period after account closure, to meet financial record-keeping and regulatory obligations under Nigerian law. This data is kept securely and is not used for any purpose beyond compliance.